Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the website after the date such revised Privacy Policy is posted.

This Privacy Policy applies to all information collected through our website, services, and any related services, sales, marketing, or events (collectively, the "Services").

1. Personal Data

Personally identifiable information, such as your name, email address, telephone number, and mailing address, that you voluntarily give to us when you register with the website or when you choose to participate in various activities related to the website. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the website or our services.

2. Healthcare Information

As a medical billing service, we may collect and process protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Such information is collected solely for the purpose of providing our medical billing services and is subject to additional protections as outlined in our Business Associate Agreements with healthcare providers.

3. Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

4. Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

5. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website.

• Provide and bill for services requested.
• Create and manage your account.
• Process payments and refunds.
• Assist law enforcement and respond to subpoenas.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Deliver targeted advertising, newsletters, and other information regarding promotions and the website to you.
• Email you regarding your account or order.
• Enable user-to-user communications.
• Fulfill and manage purchases, orders, payments, and other transactions related to the website.
• Generate a personal profile about you to make future visits to the website more personalized.
• Increase the efficiency and operation of the website.
• Monitor and analyze usage and trends to improve your experience with the website.
• Notify you of updates to the website.
• Offer new products, services, and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process inquiries and requests regarding our services.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you a newsletter.

1. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

2. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set forth in this policy.

3. Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

4. Business Transfers

If we or our subsidiaries are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5. Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

We maintain appropriate safeguards to ensure the security, integrity, and privacy of the information and data, including protected health information, provided to us by healthcare providers. These measures include:

• Encryption of data in transit and at rest
• Secure, access-controlled facilities
• Regular security assessments and audits
• Staff training on data security and privacy practices
• Restricted access to sensitive information
• Business continuity and disaster recovery plans
• Regular software updates and security patches

Any sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology. We comply with the security requirements of HIPAA where applicable, including implementing the administrative, physical, and technical safeguards required by the HIPAA Security Rule.

1. Account Information

You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided below. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

2. Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact information provided below. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

3. Access, Correction, and Deletion

You have the right to request access to, correction of, or deletion of your personal information. You may update or correct your account information directly through your account settings, or you may contact us using the information below to request access to, correct, or delete any personal information that you have provided to us.

4. Your HIPAA Rights

If you are a patient of a healthcare provider that uses our services, you have certain rights under HIPAA regarding your protected health information. Please refer to the Notice of Privacy Practices provided by your healthcare provider for information about these rights.

If you are under 18 years of age, reside in California, and have a registered account with the website, you have the right to request removal of unwanted data that you publicly post on the website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the website, but please be aware that the data may not be completely or comprehensively removed from our systems.

California Consumer Privacy Act (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know about the personal information collected about you and how it is used and shared;
• The right to delete personal information collected from you (with some exceptions);
• The right to opt-out of the sale of your personal information; and
• The right to non-discrimination for exercising your CCPA rights.

To exercise your rights under the CCPA, please contact us using the information provided below. We will respond to verifiable consumer requests within 45 days of receipt.